Complaints Procedure

Seasons of Wealth Limited has a written policy for handling complaints to ensure it deals with any possible cause for complaint professionally, promptly and fairly. You can obtain a copy of this policy from Seasons of Wealth Limited should you so request. Should you have cause to complain for any reason, a copy of our policy for handling of complaints will be automatically sent to you. Please direct your complaint to the Compliance Manager at the company address:

Compliance Manager
Seasons of Wealth Limited
Suite 404/5
Salisbury House
London Wall
London
EC2M 5QQ

Telephone: 020 3813 8265

You should be aware that if you are unhappy with any response to a complaint received from us, you may complain directly to the Financial Ombudsman Service who will then assess whether you have an eligible complaint before proceeding with an investigation. You can contact the Financial Ombudsman Service through their wesbites at www.financial-ombudsman.org.uk or telephone them on 0800 023 4567.

If you are an eligible claimant under the rules of the Financial Conduct Authority, you will also be protected by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. Compensation for investment advice is provided at £50,000 per claimant per defaulting firm. Non-Investment Protection cover for compulsory insurance is 100% of the claim with no upper limit and for other non-compulsory insurances, the cover is 90% of the claim with no upper limit.

Further information about compensation arrangements is available from the Financial Services Compensation Scheme. The Financial Services Compensation Scheme may also provide awards if any third-party institution we may use is declared in default or insolvent.